Политика конфиденциальности

1. Why We Collect Your Personal Information

Personal information refers to any data that can identify you directly or indirectly, or that allows us to contact you. This Privacy Policy applies to all personal data that you voluntarily provide to us, or that we may receive from trusted partners and third-party services.

This Policy does not apply to anonymized or aggregated data that cannot be used to identify you.

You may be asked to provide personal information whenever you interact with Incexchange. We use such data in accordance with this Privacy Policy. Unless otherwise specified here, Incexchange does not sell, rent, loan, or share your personal data with third parties without your consent.

2. Types of Information We Collect

We collect only the information that is necessary for providing our services and ensuring compliance with applicable laws and regulations.

While you can refuse to share some types of data, this may limit our ability to deliver the full functionality of our services or comply with legal requirements.

Depending on the services you use, we may collect:

Basic identification details: full name, date of birth, nationality, place of birth, age, phone number, residential address, and/or email.
Government-issued IDs: tax ID, passport number, driver’s license, national ID card, or other forms of photographic identification.
Financial and transactional data: bank account details, payment card information, transaction history, crypto trading activity, and tax-related details.
Additional interactions: customer support queries, survey responses, public social media interactions, security question responses, user IDs, and data collected via cookies or similar technologies.

3. How We Use Your Personal Information

The primary reason we collect personal data is to provide a secure, efficient, and personalized user experience. We use your data to:

Create, operate, and improve the services provided via Incexchange.
Comply with applicable laws and regulatory obligations (e.g., KYC/AML).
Prevent fraud, abuse, and unauthorized use of our platform.

4. Data from Third-Party Sources

Incexchange may collect additional information about you from external sources as allowed by law. This includes:

Public databases, credit bureaus, and ID verification providers.
Business partners, affiliates, and social media platforms.

We collect such data to comply with anti-money laundering (AML) regulations and other legal requirements. Our lawful basis for this processing is the fulfillment of legal obligations and prevention of fraudulent or illegal activity.

5. Automatically Collected Data

We automatically collect technical data about your usage of our website, including:

IP address
Browser type and version
Device information and operating system
Session data and page interaction behavior

This information is used for system diagnostics, security monitoring, and service optimization. It is not used to identify individuals directly.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience and analyze traffic on our platform.

Cookies help us:

Understand how users interact with our website.
Customize services and offers.
Improve speed, stability, and usability.

You can manage cookies through your browser settings. You may choose to block or delete cookies, but this might affect site functionality.

7. Sharing of Personal Information

Incexchange may share your personal data under the following conditions:

With identity verification services: to prevent fraud and comply with KYC/AML requirements.
With service providers: assisting in exchange processing, payments, or operational support — all under strict contractual obligations.
With financial institutions: involved in payment processing or cryptocurrency settlements.
With regulatory or law enforcement authorities: when required by applicable laws, court orders, or regulatory investigations.

We do not allow any partner to sell or use your information for their own purposes.

8. Data Security and Protection

We take data privacy seriously and implement modern security practices to protect your personal information from unauthorized access, loss, misuse, or alteration.

Your data is encrypted and stored securely.
We never sell or trade your personal data.
We do not permit unsolicited contact from third parties regarding unrelated services.
You are responsible for keeping your account credentials confidential.

While we use industry-standard safeguards, no system is 100% immune to breaches. We are committed to notifying users promptly if a data security incident occurs.